To begin, click on the SIGN UP button located in the upper right-hand corner of the landing page. Then, complete the required fields with your information. After you've filled out the form, we'll send a verification link to your email. Simply click on this link to confirm your email address, and your account will be fully activated and ready to use.
Creating a new password is straightforward. Simply click on the LOGIN button and select "FORGOT PASSWORD?" Then, input your email address in the provided space, and we'll dispatch instructions along with a link for setting up a new password directly to your inbox. It's that simple!
Should you need further assistance, our highly responsive customer support team is readily available. You can reach out to them through the Live Chat feature on our website or by sending an email to [email protected]. Our dedicated support warriors are equipped to resolve your queries promptly.At Playbet.io, we prioritize fair play and adhere strictly to offering our players top-tier, fair, and responsible gaming options. Our games, especially those from SoftSwiss, are guaranteed to be 100% provably fair, and we facilitate an effortless verification process for these games. To verify while engaging in a game on the Playbet.io, players can simply click the 'Provability' button located at the right side of the screen, which will bring up the provability widget. For games sourced from different providers, the assurance of fairness is upheld by the gaming license we have obtained from the Curacao gaming commission.
You are only permitted to open one account in your lifetime. If you have previously closed an account and wish to return, you must request the reopening of your old account, as the creation of new accounts is not allowed.
Yes, all players have the opportunity to practice or enjoy their favorite games without the worry of losing real money. Simply click on "Play for Fun" to initiate the game in demo play mode.
Typically, if your game freezes, you can resume from the exact point you left off when you reopen the game. If resuming directly isn't possible, the game round will still proceed on the server, ensuring that any gameplay continues even if your computer freezes or you experience an internet disconnect. Rest assured, any winnings accrued during this time will be credited to your account as usual.
To re-enter the game, a simple refresh of the website often suffices. Should this fail to resolve the issue, clearing your browser's cookies and cache is the next step, which typically restores access. If the game still refuses to load, assistance is readily available. You can reach out to us at [email protected] or through the Live Chat feature on our site for further help.
Upon requesting a withdrawal, if we find it necessary to request documents from you, an email will be sent to you within an hour, detailing the required documents and providing instructions on how to proceed. You will need to upload these documents to your document section. They will be verified within 12 hours, although the process is typically completed within an hour.
To submit the necessary documents, navigate to your personal profile and select the 'Documents' tab. It's important to note that the file size must not surpass 2MB. We accept several file formats, including pdf, gif, jpeg, jpg, bmp, png, and tif. After uploading your documents, please allow us some time to review them and verify your account. You can check the status of your document submission by revisiting the 'Documents' tab as you did initially.
Yes, it's essential for us to comply with the regulations set forth by our licensing authority in Curacao. Should the need arise, we will contact you to request additional or alternative copies of documents to ensure we remain within legal guidelines.
To add a currency to your account, simply navigate to the deposit page, click on the 'Add Currency' button, and then select your desired currency from the dropdown menu. This action will associate the selected currency with your account.
If your cryptocurrency deposit isn't appearing, it's likely because the transaction hasn't been confirmed on the blockchain yet, or your wallet hasn't sent the funds. You can verify the status of your transfer by checking the blockchain directly. If you're having trouble with this or need further assistance, don't hesitate to reach out to support for help.
The processing time for cryptocurrency transactions can vary based on the current volume of transactions pending in the blockchain and the fee applied to the transfer. However, in the majority of instances, transactions are completed within a few minutes.
If you send your deposit to an incorrect address or if the amount deposited is lower than the minimum required, the funds are typically considered lost. This is due to the nature of blockchain transactions, which are irreversible and managed independently of any centralized authority. The recipient address must be accurate, and the amount must meet or exceed the minimum threshold for the transaction to be successfully credited to your account.
Before you can make a withdrawal, your deposited amount must be wagered at least three times, indicating that the full amount of your deposit must be used in play.
We don't enforce any limits.
You can deposit and withdraw using the following cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Dogecoin (DOG), Tether (USDT), Ripple (XRP), Binance Coin (BNB), Cardano (ADA), and TRON (TRX).
Ensuring the safety of our players is our foremost concern, and we approach this responsibility with the utmost seriousness. When engaging in transactions with cryptocurrencies, typically, you won't need to submit documents as a standard procedure. Nevertheless, we reserve the right to request additional verification should we detect any suspicious or fraudulent activity associated with your account.
At all times, from the moment you log in, every interaction between your web browser and the Playbet.io website is safeguarded with industry-standard encryption technology. This ensures that all your personal information and any actions you take on the site remain entirely confidential.
Your security is our utmost priority. Our team of experts has implemented a range of advanced safeguards to protect against the theft of funds or sensitive information.
To maximize the security of your account, there are several precautions you can take:
- Use a unique password for your Playbet,io account that is different from the one used for your email account linked to Playbet.io, as well as any other sites you frequent.
- Conduct regular virus scans on your computer to detect and eliminate any malicious software, like keyloggers, which could compromise your secure information by recording your keystrokes.
Certainly, we provide a range of options on our limit page to help you manage your gambling responsibly. Here are the limits you can set:
Deposit Limit: Establishes a cap on the amount you can deposit in the selected currency over a specified period (daily, weekly, or monthly).
Loss Limit: Automatically halts play if you incur a predetermined amount of losses in the chosen currency within a day, week, or month.
Wagering Limit: Monitors the total amount wagered in the specified currency and stops play once you reach a certain limit within a day, week, or month.
Session Limit: Limits the duration of your gaming session in one sitting. Once the limit is reached, you'll be logged out but can log back in to start a new session.
These tools are designed to help you stay in control of your gambling activities.
A cooling-off period is designed for players who wish to take a short break from gaming, ranging from a day to 6 months. During this period, you can still access your account but will be unable to make deposits, and you won't receive any promotional communications from us. The cool-off period will automatically end once the specified duration is up, but it can also be terminated earlier, subject to a 7-day reopening period. On the other hand, self-exclusion is intended for longer breaks, from 6 months up to permanent exclusion. During self-exclusion, you won't be able to log into your account at all, and the account cannot be reopened until the exclusion period has fully elapsed. If you wish to return after the exclusion period, you must contact us directly to discuss the reopening of your account.
Yes, for security and statistical purposes, Playbet.io does not delete accounts. If you decide you want to permanently close your account, please reach out to [email protected], including a brief explanation of why you wish to leave Playbet.io. Following your request, your account will be permanently closed, making it impossible to reopen in the future. Additionally, it's important to note that you will not have the option to create a new account afterward.